Shipping policy

Shipping Policy

Freedomfield ships within Australia and to selected international destinations.

Processing Times

All garments are handmade and carefully prepared for shipment.

Orders are generally dispatched within 3 business days unless otherwise stated on the product listing or website.

During collection launches, sales periods or holidays, processing times may be longer.

Domestic Shipping

Australian orders are shipped via Australia Post.

Tracking details will be provided once your order has been dispatched.

Delivery timeframes are estimates only and may vary depending on location and postal service delays.

International Shipping

International shipping is available to selected countries.

Customers are responsible for any customs duties, import taxes or local fees charged by their country.

Freedomfield is not responsible for delays caused by customs processing or international postal services.

Lost or Delayed Parcels

We are responsible for ensuring your order is delivered to you. However, once parcels are lodged with the shipping carrier, delivery is outside our control.

If your parcel is significantly delayed or appears lost, please contact us at freedomfieldhandmade@outlook.com and we will work with the shipping carrier to investigate.

Where a parcel is confirmed lost or not delivered, we will provide an appropriate remedy in accordance with Australian Consumer Law.