Privacy policy

Privacy Policy

Freedomfield
ABN: 40 159 317 155
Effective Date: 25 July 2026

Freedomfield (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, subscribe to our mailing list or otherwise interact with us.

1. What Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Purchase history
  • Payment details (processed securely through third-party payment providers)
  • Information you provide when contacting us
  • Website usage information collected through cookies or analytics tools

We do not store full payment card details on our own servers.

2. How We Collect Information

We collect information when you:

  • Place an order
  • Subscribe to our email list
  • Contact us through our website or social media
  • Browse our website
  • Participate in promotions or surveys

Some information may also be collected automatically through cookies and analytics technologies.

3. How We Use Your Information

We use your information to:

  • Process and ship orders
  • Provide customer support
  • Communicate about orders or enquiries
  • Send marketing emails if you have subscribed
  • Improve our website and services
  • Prevent fraud or misuse

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

4. Disclosure of Information

We may disclose your information to trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Email marketing platforms
  • Professional advisers

We do not sell your personal information.

5. International Customers

If you place an order from outside Australia, your information may be processed and stored in Australia or by international service providers used by our business.

By using our website, you consent to this transfer and processing.

6. Cookies and Analytics

Our website may use cookies and analytics services to improve user experience and understand website traffic.

You can disable cookies through your browser settings, although some parts of the website may not function properly.

7. Security

We take reasonable steps to protect your personal information, including through restricted access to data.

However, no method of transmission, storage system or payment method over the internet is completely secure.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

To make a request, contact us using the details below.

9. Contact Us

For privacy-related enquiries, contact:

Freedomfield
ABN: 40 159 317 155
Email: freedomfieldhandmade@outlook.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this website with a revised effective date.

11. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us using the details in this policy.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.