Refund policy

Refund Policy

Returns & Exchanges

Due to the one-of-a-kind nature of Freedomfield garments, we generally do not offer returns or exchanges for:

·         Change of mind

·         Incorrect sizing selection

·         Preference changes after purchase

·         Minor handmade or reclaimed material variations described on the website

Please read all product descriptions, measurements and care information carefully before purchasing.

Return Process

Before returning any item, you must contact us to obtain return approval.

Approved returns must be sent to the address provided. Items should be returned in their original condition unless faulty.

We recommend using tracked shipping, as we are not responsible for returns lost in transit. Customers may be responsible for return postage costs unless the item is confirmed to be faulty or incorrect under Australian Consumer Law.

Where a return is accepted, items must not have been worn, washed, altered or damaged after delivery.

Refunds

Approved refunds will be issued to the original payment method unless otherwise agreed.

Refunds are typically processed within 5 business days after approval, however processing times may vary depending on your payment provider.

We aim to dispatch orders within the timeframe stated on our website.

Delivery timeframes are estimates only and may vary due to postal delays, customs processing or other circumstances outside our control.

Custom (made-to-order) items are offered on a pre-order basis. Once production has commenced, custom orders cannot be cancelled or modified. Full payment upfront is required for all custom orders before production commences. Custom (made-to-order) products are subject to limited availability at our discretion.

Risk in products passes to the customer upon delivery.